At SinghMall.com, we value your satisfaction and strive to provide a smooth shopping experience. If you’re not completely happy with your purchase, we’re here to assist you with returns and refunds. Please take a moment to review our Refund and Returns Policy:

1. 30-Day Return Policy

We offer a 30-day return policy from the date of purchase. If you’re not satisfied with your item, you have 30 days to return it for a full refund or exchange. Please make sure that the item is in its original condition, with all the original packaging and accessories included.

2. Initiating a Return

To initiate a return, please follow these simple steps:

  • Contact our Customer Support Team at [[email protected]] to inform us about your return. Please provide your order number and a brief explanation of the reason for the return.
  • Our team will provide you with further instructions, including the return address and any necessary forms to complete.
  • Carefully package the item and include all original accessories and packaging. Make sure to use a secure shipping method with tracking to ensure the safe return of the product.

3. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return policy conditions. After approval, we will process your refund within [X] business days.

  • If you paid by credit card, the refund will be credited to the original credit card used for the purchase.
  • For payments made via other methods, our team will work with you to process the refund efficiently.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to:

  • Personal care products (e.g., cosmetics, skincare, grooming items)
  • Earrings and other pierced jewelry
  • Underwear and swimwear

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work swiftly to provide a replacement or issue a refund.

6. Customer Support

If you have any questions or need assistance with your return or refund, please contact our Customer Support Team at [[email protected]]. Our team is ready to help you with any concerns or inquiries.